Your jewelry can be returned within 14 days from its delivery day at own expense.
HOW TO REQUEST A RETURN?
- Email Lupin Lime to request a return
Email firstname.lastname@example.org including:
- Order number which can be found in your order confirmation email.
- A clear picture of the product
- Reason for return
- Prepare your return parcel including:
- All original packaging and product
- Filled-in return form which you received from our Customer Service
- Return using your preferred parcel service
3.Receive your refund
Once your item is received, please allow us 10 business days for processing and review. Once approved, you will receive an email confirmation. The refund will be validated after receipt and verification of the jewel. Your refund will then take place within 2 to 3 days. Bear in mind that we do not refund the shipping costs of your original order.
In case of questions regarding returns, please contact us!